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Return Policy

Note: For purchases made through other online or in-store retailers, please contact the retailer directly for their specific return policy. For purchases made through this website, please follow the steps below.

STEP 1: Locate Order Number

The order number may be found in your online account, order confirmation email, and shipping notification email. If you do not have your order number on hand, call (800) 578-3647 for assistance.

STEP 2: Contact Us

For orders fulfilled by an independent dealership, returns are handled and processed by the individual dealership.

Important: Check your shipping notification email or your online account to determine if your order was fulfilled by an independent dealership. If a specific dealership name is mentioned in either place, please contact that dealership directly for return instructions.

Otherwise, please call us at 1-800-578-3647 for assistance with returns.


Your return is subject to the following:

1. All returns must be received within thirty (30) days of the original date of purchase. Thereafter, all sales are final.

2. All returns must be re-sellable, which is in original condition and in original packaging with all original packing materials. All miscellaneous manuals, accessories, or parts must be included or Customer may be billed for parts missing from the original packaging. Any items returned to us in used condition without packaging will not be credited. Unfortunately, for sanitary reasons, we cannot accept returned toys that have been in your dog’s mouth.

3. All credits will be made back to the original payment method unless otherwise stated.

4. Defective products are allowed for return for replacement or credit within thirty (30) days of the order or if the product is still within its warranty.

5. Please note, once we submit a refund to your credit card company or bank, there may be additional delays in receiving the credit to your account due to your bank’s policies and processes. Please contact your payment provider to find out their timeline for crediting accounts.


Please give us a call if you would like to exchange an item purchased on

Reference “Step 2” above for important contact instructions.

Purchases through Retailers

If you purchased a Invisible Fence Brand product at a retail store or online with one of our e-commerce retailers, all refunds and exchanges must be obtained through the original place of purchase.