Customer Resources

Invisible Fence® Brand Service Plan is a great option for anyone who would like an extra sense of security for future service calls. This Service Plan is a one-year program that provides free service appointments and a 10% off discount on qualifying products. Download the Service Plan to learn what all is covered.

Invisible Fence® Brand Power Cap® Plans are there to help you make sure your pet's Computer Collar® Receiver is always charged and ready to go. Choose a plan for up to 3 pets and never worry about forgetting to change the batteries again.

When it comes to using an Invisible Fence system, training is key. Our team of certified trainers partnered with leading animal-behaviorists to develop a Perfect Start™ Plus Training protocol that ensures a safe, stress-free adjustment to your pet’s new boundaries.

Invisible Fence® Brand solutions are perfect for multi-pet homes. Unlike other pet products, Invisible Fence can be customized for multiple pets using our exclusive Different Rules for Different Pets™ Technology. This technology helps each of your pets to learn and understand their specific boundaries.

Invisible Fence® Brand offers a limited lifetime warranty so that you can not only feel confident in your pet's safety, but also in your system's quality.

Please give us a call at 1 (800) 578-3647 or send us a message if you have any questions about your service and battery plan or want to modify/cancel an existing subscription.

If you have started to see a red flashing light on your pet’s Computer Collar unit, your Power Cap battery may need to be replaced. You can order replacement batteries online, from your local dealer, or by calling (800) 578-3647.

If your Invisible Fence® control panel is beeping every second, the most likely issue is that you have a wire break somewhere on your property. These can be caused by digging too deep when working in the yard, burrowing animals, and even the weather. The most important thing to know is that your fence will NOT contain your pets when there is a wire break, so you should not let your pets outside until the issue is resolved. To set up a service call for a wire break, call (800) 578-3647 or request a service appointment from your local dealer online by clicking here.

If your Invisible Fence® control panel is beeping with a lengthy pause between each beep, it’s possible your backup battery unit needs to be replaced. Your fence will still work, but if your power goes out, the system will no longer be operational until power is restored. You can purchase replacements through your local dealer by calling (800) 578-3647.

It’s possible you have a wire break or multiple breaks. Request a service appointment online by clicking here, or call us at (800) 578-3647. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence system.

Ensure that your pet’s Computer Collar receiver is fitted properly to his neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.

Make sure you’re testing the collar at the same height level as your pet. If you’re holding the collar at your waist and you have a small dog or cat, you may not hear the tone or feel the correction because you’re above the signal field. If you have a Boundary Plus® system, you’ll also want to make sure you walk through the boundary, as the correction does not occur until your pet leaves the yard.

Check your Power Cap battery. We recommend changing the battery every 3 months. Using a fresh, genuine Invisible Fence® Power Cap battery is the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. You can purchase Power Cap batteries online or from your local dealer.

You might have one or more wire breaks. Request a service appointment online, contact your local dealer, or call us at (800) 578-3647. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence system.

Request a service appointment online by clicking here or by calling us at (800) 578-3647. At your service appointment, our Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar® Receivers, indoor units, and underground wire. We will provide a complete system analysis and make any necessary repairs to your Invisible Fence® system.

Contact us at (800) 578-3647 to purchase another Computer Collar® unit and a Power Cap® battery plan. We will also assist you in scheduling a professional trainer to come to your home, work with your new pet, and re-flag your property.

Give us a call at (800) 578-3647 to request a service appointment and we’ll perform a system check to ensure all components are operating properly. We can also mark the boundary and assist you in training your pet(s) to the system.

Yes, however the Computer Collar® receiver should be re-programmed by one of our Professional Pet Trainers so that the correction level is just right (not too high or too low) for your new pet. We also recommend scheduling a training session(s) to teach your new pet the boundaries of their Invisible Fence® system. Call us at (800) 578-3647 to schedule a session with one of our certified Perfect Start™ Plus Pet Trainers.

Invisible Fence® Brand's Boundary Plus Smart System can help keep your pets safely contained in their yard. With a smartphone app for remote system monitoring and 10-X Technology, Boundary Plus Smart gives your dog the most room to play, longest signal range and prevents mixed cues like other electronic dog fences can give.

The Boundary Plus Wired System is the perfect solution for any size yard. The system provides your pet on average 30% more yard space to enjoy, so it’s the perfect fit for tight spaces or uniquely shaped lots. As the only in-ground fence that offers a correction-free return, the boundaries are based on time and not distance. This consistently reinforces their training and teaches them to stay close to home.

Download Product Manual (Single Loop Transmitter)

Download Product Manual (Dual Loop Transmitter)

Invisible Fence® Brand's GPS Wireless System is the most advanced pet fence on the market. With options to customize boundaries, this is ideal for large properties. There is no maximum yard size - so you can choose your desired size and shape.

Download Product Manual (US)

Download Product Manual (CAN)

The 800 Series Transmitters are designed to work with an Invisible Fence® Brand Computer Collar® Unit. The transmitter produces a signal that travels along the signal field wire and back to the transmitter to produce an Invisible Boundary® barrier so that your pet stays contained within their boundaries.

Outdoor Shields Units help you create adjustable Invisible® barriers that let you protect your yard and pet. Fully compatible with your Invisible Fence® system, Outdoor Shields add an additional level of custom protection to help your pet avoid specified areas.

Similar to the Outdoor Shields® Unit, the Outdoor Shields Plus Unit allows you to create Invisible® barriers to help your pet avoid specified areas. However, the Outdoor Shields Plus solution and Computer Collar® Units allows you to set different rules and boundaries for different pets.

The Indoor Shields Plus Unit allows you to dog proof or cat proof your home with the drop of a disc. Customizable to each pet, Shields Plus is fully compatible with our patented Boundary Plus Wired and exclusive Doorman™ Electronic Dog Door for a total home solution.