Ensure that your pet’s Computer Collar® receiver is fitted properly to his neck. The collar should be snug enough to slide only one finger between a correction post and your pet’s skin. Remember to adjust the fit of the collar as your pet’s coat, weight, and age change. Your pet’s coat may change from season to season.
Make sure you’re testing the collar at the same height level as your pet. If you’re holding the collar at your waist and you have a small dog or cat, you may not hear the tone or feel the correction because you’re above the signal field. If you have a Boundary Plus® system, you’ll also want to make sure you walk through the boundary, as the correction does not occur until your pet leaves the yard.
Check your Power Cap® battery. We recommend changing the battery every 3 months. Using a fresh, genuine Invisible Fence® Brand Power Cap® battery is the safest, easiest and most reliable way to guarantee your pet’s safety 100% of the time. You can purchase Power Cap® batteries online or from your local dealer.
You might have one or more wire breaks. Request a service appointment online, contact your local dealer, or call us at 866-804-1250. At your service appointment, our Certified Technician will test your entire system including the control panel, lightning and surge protection, Computer Collar® receiver, and underground wire. We will provide a complete system analysis, make any necessary repairs, and reintroduce your pet to the Invisible Fence® Brand system.