Frequently Asked Questions
- Where can I purchase batteries for my Invisible Fence collar?
- How can I fix a wire break?
- Why won't my CT4000 transmitter work with the Computer Collar®?
- My dog used to stay 8 feet from the boundary wire. He is now staying only 3 feet away from the boundary wire.
Why? - Can I take my Invisible Fence® Brand system with me when I move?
- I just purchased a new house that already has an Invisible Fence system installed, how can I make sure the system is functioning properly?
- Can my dog use his outdoor Computer Collar indoors as well?
- How do I find my local Invisible Fence Brand Pet Safety Professional?
- Does the Invisible Fence system interfere with radios, TVs, or garage door openers?
1. Where can I purchase batteries for my Invisible Fence Computer Collar?
Batteries for your dog's collar are available through your local Invisible Fence Brand Pet Safety Professional. These specially designed Power Cap® units are the only compatible 3-volt batteries authorized by Invisible Fence® Brand to be used in your pet's receiver while under warranty. Failure of the receiver due to usage of an unauthorized battery may result in voiding the warranty. Read more about Invisible Fence Brand Batteries
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
2. How can I fix a wire break?
We recommend that you contact your local Invisible Fence Brand Pet Safety Professional if you have a wire break. Each system, depending on when it was manufactured, uses a different method to find wire breaks. Therefore it is difficult to determine where the break may be. To ensure a proper repair, contact your local professional.
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
3. Why won't my CT4000 transmitter work with the Computer Collar?
The CT4000 is an older model transmitter that used analog technology. Our ICT series transmitters and the Computer Collar use microprocessors and digital technology. Analog and digital technologies are not compatible with each other, however, we do have transmitter and/or Computer Collar upgrade programs available. Please contact your local Invisible Fence Brand Pet Safety Professional for more information.
Click here to find your local Invisible Fence® Brand Pet Safety Professional.
Back to Top
4. My dog used to stay 8 feet from the boundary wire. He is now staying only 3 feet away from the boundary wire. Why?
There are a few reasons why your dog is getting closer to the boundary.
· The Power Cap® battery in your Computer Collar may be low and need to be replaced.
· There may be a partial break in the boundary wire.
· There may be a corroded splice in the boundary wire.
· Re-training may be necessary once the system is restored back to working order.
To ensure the safety of your pet, contact your local Invisible Fence Brand Pet Safety Professional to check your system.
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
5. Can I take my Invisible Fence system with me when I move?
Yes, you can take your Invisible Fence system when you move. Most Invisible Fence owners take the Invisible Fence transmitter and Computer Collar with them and have new boundary wire installed at their new home.
Click here to find the local Invisible Fence Brand Pet Safety Professional closest to your new home.
Back to Top
6. I just purchased a new house that already has an Invisible Fence system installed, how can I make sure the system is functioning properly?
You should contact your local Invisible Fence Brand Pet Safety Professional who can perform a system check to ensure all components are operating properly. They can also mark the boundary and assist you in training your pet(s).
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
7. Can my dog use his outdoor Computer Collar indoors as well?
Yes. The outdoor Computer Collar worn by your pet works with Invisible Fence In-Home® systems.
For further assistance, please contact your local Invisible Fence Brand Pet Safety Professional.
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
8. How do I find my local Invisible Fence Brand Pet Safety Professional?
Click here to find your local Invisible Fence Brand Pet Safety Professional by entering your 5-digit U.S. zip code or your Canadian Postal Code to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
9. Does the Invisible Fence system interfere with radios, TVs, or garage door openers?
The Invisible Fence transmitter is FCC Certified and is designed not to cause interference with other electronic devices.
Contact your local Invisible Fence Brand Pet Safety Professional for more information.
Click here to find your local Invisible Fence Brand Pet Safety Professional.
Back to Top
